The room was just as expected; standard with a very comfy bed. Aircon was a bit tricky at first but eventually figured it out. Desk was a nice touch. Staff were friendly and helpful. Shuttle bus to SuperSport Park was convenient. Check-in was great, breakfast was delightful with an amazing waiter. Suite was fantastic with snackies and coffee facilities. Bed was comfy, room was clean and upscale. Fresh towels.

Most of the staff were helpful and very pleasant. The room service food was great at good price.

I was asked to pay for keeping the room for 4 extra hours although the hotel was not full. I know that this may be a policy, but it is courtesy to good clients to overlook policies and make customers feel confortable if no harm is caused.

The room was very good, but to me, the most outstanding factor of my stay was the high standards of your staff. Without exception they were very pleasant, very helpful and expressed themselves well. They were there to please and to help when required. I travel frequently, and I cannot remember when I last met hotel staff of this calibre. To me it showed that they have been trained well, and that they are rewarded well for their work and therefore value their job

This comment does not really reflect on the hotel, but since the hotel booked the taxi for me I think you should be made aware. I booked a taxi through hotel reception for Saturday evening. There were three persons and we wanted to travel no further then 2 to 2.5 kms. ISince it was not a metered taxi one of my colleagues asked the price of the taxi fare before leaving the hotel grounds. The lady taxi driver was not sure, but queried it with her office whilst en route to our destination. We were advised that the taxi fare was R210.00 - that is for a distance of 2.0 to 2.5 kms for 3 persons. Naturally we refused to pay that ridiculous amount and the driver returned us to the hotel. My point here is that, if the hotel is recommending this taxi operator to your guests, both South African and International, I have to wonder just how many of them have been seriously Ripped Off by this company, as it is not everybody that queries a taxi fare. Perhaps you should consider another taxi operator as this does not reflect well on the hotel.

Terrific service with a wide range of fabulous meals. the location was marvellous - just 5 minutes' walk from Centurion Mall. - the hotel is conveniently located next to the train station, shopping centre, and a nearby bridge.

The friendliness of most of the staff - and their helpfulness. Hotel Sales and Management when I met them were also very helpful and responsive.

Initially when I arrived, I was too early to check in to my room. However, I was then asked if I minded having a smoking room as that was all that was available -- I initially agreed but on seeing the room went back to Reception. Whereupon, I was allocated a non-smoking deluxe room straightaway - it would have been far better if this had been done immediately, as provision was obviously there.

I love the facilities and the staffs were very friendly to us, our requests were answered on time. I love the waterfront view and the location.

Its a bit expensive.

anew hotel centurion pretoria - exceeded expectations - friendly staff, convenient location, quick room relocation, close to mall, train station, bars.

Slow service at the bar and restaurant.

The hotel was good quality and absolutely fantastic with very friendly people especially the receptionist and bar staff. I liked the tasty food they offered. Was a super base for trip...

Nothing, no complaints at all!

the rooms are well-equipped and neat with thd bedroom and a good shower and the stuff are excellant co-operating.

Nothing it was perfect.

We really enjoyed the central location and how fairly clean the place was kept. Our double room was beautiful, with an exceptionally comfortable bed. - Lots of food for breakfast, it was astonishing. - the hotel was very close to the bar for guests, the Shopping Mall, Supersport Park, and shopping center.

The location was close to where I needed to be.

The severe trafic noise and the fact that I booked a smoking room but was told on my arival that I had a non smoking room. After a length discussion I was eventualy given a smoking room. I guess the lady who was ment to get my room was now stuck with the problem.

It is nice and central. Rooms were comfortable.

The restaurant staff were rude and the restaurant prices were very high. When I got to the hotel they billed me R1100 instead of the R899 I was expecting. They apparently booked me into a suite.

The location of the hotel is convenient, with a shopping centre within walking distance, making it easy to find everything you need. the hotel is very close to the train station, providing a convenient connection to the airport. the proximity to the Wally Hayward Marathon is a definite plus for runners.

The bar often runs out of beer, which can be frustrating.

The upgraded room was far more comfortable.

The bathroom of the room we received at first was full of cockroaches and leaking water. We received an upgrade where it took them about a hour to get the airconditioners working, having to come back to the room at least three times.

Very good location in safe Centurion, near to big shopping mall with many restaurants. Protected parking in front of the hotel. Nice view over the lake. Small swimming pool (unfortunatelly not available during my stay).